Refund policy

Section 1 - Returns & Refunds

We are committed to ensuring your satisfaction and will make every effort to assist you whenever possible. Please review the details below and follow the guidelines on each product page to ensure proper and safe use of our items.

By completing your purchase, you are acknowledging and accepting the terms outlined in this policy. If you have any questions or concerns regarding returns, please contact us through the Contact form on our 'Contact Us' page.

30-Day Risk-Free Trial for First-Time Customers

As part of our 30-Day Risk-Free Trial, first-time customers are eligible to try one garment from their initial order with no obligation. If you're not completely satisfied with the item, we’ll refund its cost (excluding shipping fees).

After this, you have the option to:

- Keep the remaining products.
- Donate any unworn items to charity.
- Gift the item

For customers who purchase bundles or multi-packs, we recommend testing one item first. If it doesn't meet your expectations, we offer a partial refund equivalent to the cost of one item, and you can keep the other items without hygiene concerns.

To initiate this process, please email us at orders@yourbodyyourway.org with your order number and reason for return. 

Incorrect Size

If you’re a first-time customer and accidentally ordered the wrong size, we will send you one replacement item in the correct size, where you will only have to pay shipping costs. Be sure to consult our sizing charts for each item, as they may vary between brands.

Faulty Products

If you’ve received a faulty product, please get in touch within 30 days of delivery. When contacting our customer service, be prepared to provide photo evidence of the issue. We’ll either replace the item or offer a refund for any faulty products.

No Returns Policy

Because our products are classified as sanitary items, we enforce a strict "No Returns" policy. Even if items are unused, unworn, or unwashed, we cannot accept returns for hygienic and safety reasons. This policy helps protect both our customers and warehouse staff.

Section 2 - Lost or Stolen Packages

Your Body Your Way cannot be held responsible for lost or stolen packages.

If tracking shows that your package has been delivered but you haven't received it, please file a claim with the courier service handling the delivery.

Should you need guidance on how to proceed, our Customer Support Team is available to assist you.

Conclusion & Additional Information

If you have further questions, don’t hesitate to review this page for clarification or reach out to us via our Contact page. This is the best and quickest way to contact us. 

We aim to handle all concerns professionally and amicably. If you're dissatisfied with your order or product, please reach out so we can work together to resolve the issue.